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Appointments
Book or cancel an appointment at our GP surgery.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Before making an appointment please consider if your local pharmacy can help first. Community Pharmacists are highly trained experts and can help with common illnesses as well as medication queries. Your pharmacist can normally see you without an appointment and could help a lot faster than a GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Chaperones
Chaperones are available for any face-to-face appointment, please let the receptionist or clinician know if you would like a chaperone.
Urgent appointments for today or tomorrow
If you do have an urgent problem please call us as early in the day as possible.
If your need is urgent, we will try to offer you advice on the same day.
The GP will review your request and may call you back to discuss further. If they feel you need to be seen, you will be offered a face-to-face appointment either at the surgery or at our GP-led Extended Access Centre.
How to book
- Telephone: 020 7639 2715
Extended Access
We also have extended access available. See our Out of Hours information.
Book a Routine Appointment
You can request an appointment up to two weeks in advance with the GP of or choice if they are available.
- Surgeries run on weekdays between 9am to 12pm and afternoons between 2pm to 6pm.
- Patients are allocated 10 minutes for an appointment.
If you do have a number of health complaints, please try to mention the most important problem first. The clinicians will try to deal with as much as possible within your allocated time and may ask you to book a follow-up appointment to address any outstanding concerns.
Please also remember that the appointment you have booked is for one person only and the doctor or nurse will not be able to see other members of your family at the same time.
Ways to book
Book a Nurse Appointment
Nurse appointments are for 15 minutes and can be booked up to 4 weeks in advance and are typically available between 9am to 11am and 1pm to 6pm.
A nurse may also be able to help you with your medical problem and can see you for a wide range of conditions. They will always refer your problem to the doctor if necessary.
The Practice Nurse will be happy to see you in their general clinic for a variety of clinical procedures. These include dressings, stitch removal, ear syringing, injections, travel immunisations, cervical screening, sexual health advice, contraception and urine tests. They can also advise on minor illnesses.
You can also get advice about the management of asthma, blood pressure and diabetes. Advice and support will also be given to help prevent heart attacks, help weight loss, stop smoking, alcohol-related problems and much more.
If possible, please let the receptionist know the reason for your visit. This helps the nurse prepare for their clinic. Clinics run every weekday.
Ways to book
Telephone and Video Appointments
We cannot promise an exact time for a telephone appointment because some issues take longer to discuss than others.
We know that many of our patients appreciate the convenience of a telephone appointment.
Routine telephone appointments to discuss ongoing issues, medication and results can be booked up to 2 weeks in advance. It may be easier to discuss your issue if you have shared a photo in advance. Please speak to our reception team to arrange this.
Ways to book
Your Call
Please expect your call before 12pm if you have booked a morning telephone appointment or between 1pm to 6pm if you have booked a PM appointment.
If you miss a call from us please call back straight away so we can arrange another call.
During a telephone appointment, you may decide with the doctor that it would be useful to switch to a video call. The surgery video appointment system works well on smartphones and on PCs with webcams.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
The doctor will sometimes ring you before they set off on the visit so we will ask you for a telephone number.
If you need a home visit, you can help us by calling reception between 9am and 11am.
Telephone: 020 7639 2715
If you are too ill to come to the surgery you can be seen at home.
The reception staff are trained to take your calls and will ask you to explain your illness. This is to help the doctor who will decide if a home visit is necessary and to assess the urgency of the request.
Request a Blood Test
The new blood test online booking system for patients in Lambeth and Southwark.
Waiting
Some problems take longer to sort out than others and surgeries may run late. Please do bear with us. We do try to keep our waiting times to a minimum.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using the GP online system
- Phone us on 020 7639 2715
Out of Hours
Enhanced Access
Southwark’s Extended Primary Care Service (EPCS)
The EPCS is an extension of our service, and they will deal with acute problems that cannot wait until the surgery reopens.
Southwark’s Extended Primary Care Service (EPCS) is based at the Lister Centre in Peckham and runs over the weekends.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Unhappy with your last appointment?
Our clinical team try to treat all our patients with care and professionalism.
A good GP-patient relationship is a human interaction built on trust and respect in both directions.
However, sometimes appointments do not go as well as we would like. If you are dissatisfied with your last appointment at the surgery and your medical condition is not getting better, please book another appointment either with the same clinician or another member of the team.
